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Profiles & Account

Screenshot — Profiles & Account

Manage who you are on Zorrooo: your personal details, your photo, how you're notified, and your orders and invoices.

Your account and your profiles​

One email and one password give access to two separate, independent accounts:

  • A personal account: how you appear when you post disputes and track your orders.
  • An expert account: your professional activity, if you offer services.

You switch between accounts from the top of the app. Each account is independent: details, photo, settings, notifications. Only the email and password are shared between the two.

Editing your profile​

  1. Open Settings from your profile menu.
  2. Pick a tab (Profile, Social, Notifications, and so on).
  3. Change a field: a green check appears next to it once it's saved.
  4. Click Save where a tab has a save button. Some changes (like toggles) save instantly.

On your personal profile you can edit your name, pseudonym, email, phone, location, short bio, and social links.

Your photo​

  1. In Settings, click the pencil on your avatar.
  2. Choose an image and adjust the crop.
  3. Save: your new photo appears across Zorrooo.

:::note Personal vs brand photo On an expert account, the photo you upload becomes your brand or business image. On a personal account it's your personal avatar. If you haven't set one, Zorrooo shows a coloured placeholder built from your name. :::

Expert settings​

If you have an expert profile, you'll see extra tabs:

  • Business: your legal structure (company, freelancer, or no legal status), brand name, SIRET, professional email, address, website, and phone.
  • Qualifications: your profession, diplomas, skills, and languages.
  • Notifications: choose which disputes you're alerted about.
  • Finances: see your available, transferred, and pending amounts, and open your Stripe dashboard.
  • Orders / Invoices: your disputes, orders, and infrastructure fees, with invoices to download.

Notification preferences​

Personal profile: turn email and WhatsApp alerts on or off. These are how you hear about expert replies and order updates.

:::note Don't turn everything off Notifications are the main way you find out when an expert replies or your order status changes. Disabling them may make you miss important updates. :::

Expert profile: choose:

  • Notification mode: get alerted about all skills or only specific skills you pick.
  • Notification ranges: the dispute value tiers you want to be notified about. The tiers available to you depend on your plan.

Orders and invoices​

The Orders / Invoices tab lists:

  • Disputes: the disputes you posted (or, as an expert, the ones you handled).
  • Orders: what you bought or sold, with their status and a link to each one.
  • Infrastructure fees (experts only): your infrastructure fees, with amounts excl. VAT, VAT, and incl. VAT.

Where an invoice is available, click Download to save the PDF.

Good to know
  • A green check means a field is saved. If a save fails, you'll see an error and can retry.
  • Your email and password are shared by both accounts; everything else (photo, bio, notifications, settings) is per account.
  • Deleting an expert account is permanent and removes its gigs and orders.

:::caution Informational purposes only This documentation is provided for explanatory purposes only and does not constitute a contractual clause. Errors may be present, or some content may not be up to date. We strive to keep it regularly maintained.

Last updated: June 30, 2026 :::