Chat & Conversations

Messaging lets you talk privately with experts, with the claimants who engage you or the experts you engage, and with the Zorrooo team, all in one place.

How messaging works

Every conversation is a private one-to-one thread. You'll find all of yours under Conversations, sorted with the most recent activity on top. Open a thread to read its history and reply.

There are a few kinds of conversation, depending on how they started:

• Direct: a normal chat with another member.
• Dispute: the thread that opens when you discuss a posted dispute with an expert who can help.
• Order: the thread tied to a specific order, between claimant and expert.
• Disagreement: opened when there's a disagreement on an order.
• Support: your private line to the Zorrooo team (you'll get a welcome message here when you join).

Talking with experts

When you start talking with an expert about a dispute, a dedicated thread is created so everything about that matter stays together.

1. Open the dispute or the expert's profile and start the conversation.
2. Type your message and send it: the expert is notified.
3. As the discussion turns into a contract and then an order, the same conversation keeps the full history.

:::note Stay on the platform For your protection, keep the discussion inside Zorrooo. Contact details such as phone numbers may be hidden automatically, and sharing them can trigger a reminder from us. :::

Sending a message

1. Open a conversation.
2. Type your message in the box at the bottom.
3. Add an attachment if you need to (see below).
4. Send. The other person gets an in-app notification, and an email if they're away.

Messages are delivered in real time: you'll see new replies appear without refreshing.

Attachments

You can attach files (documents, images, proof) to a message:

1. Click the attachment icon in the message box.
2. Choose your file.
3. Send it with your message: it appears in the thread.

All files shared in a conversation are also collected in the Files panel, so you can find them later without scrolling back through the whole thread.

The side panel

Each conversation has a side panel with three views:

• Profile: who you're talking to. For experts, you'll also see whether they're online and some of their stats.
• Files: every attachment exchanged in this conversation, in one list.
• History: a timeline of key moments: when the dispute was created, when the conversation started, and each step of any resulting order (created, accepted, delivered, completed, and so on).

Read status and notifications

• Messages are marked as read once the other person opens the conversation.
• You're notified in the app when a new message arrives, and by email if you haven't seen it.

Good to know

• Conversations stay available even after a dispute is resolved or an order is finished, so you always keep the record.
• Order conversations close to new messages once the order is completed or cancelled.
• Automated welcome and safety messages may appear from the Zorrooo team: these are part of keeping the platform safe.

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:::caution Informational purposes only This documentation is provided for explanatory purposes only and does not constitute a contractual clause. Errors may be present, or some content may not be up to date. We strive to keep it regularly maintained.

Last updated: June 30, 2026 :::