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Post a dispute

Screenshot — Post a dispute

A dispute is how you report a disagreement with a company (or an individual) on Zorrooo. Once it's online, qualified experts can see it, reply publicly, and contact you. If you want paid help, your dispute can turn into a paid contract with an expert.

Submitting a dispute​

  1. Click Post a dispute to open the form.
  2. Choose the company (or pick an existing one, add a new one, or select "individual").
  3. Describe what happened and, if you want, add the amount you lost and proof files.
  4. Submit. Your dispute goes online instantly and appears in the feed.

:::note Smart auto-fill You don't have to categorise everything. After you submit, Zorrooo automatically tags your dispute: the type of problem, the kind of help needed, and an estimated amount if you left it blank. Anything you filled in yourself is kept as-is. :::

:::note One at a time To avoid duplicates, you can't post another dispute in the first 15 minutes, or a second dispute about the same company within 3 hours. Edit your existing one instead. :::

Turning it into a paid contract​

After your dispute is online, experts can reply in public or message you directly.

  1. An expert reaches out and discusses your case in a direct message.
  2. If you want their paid help, you engage their service right from that conversation.
  3. Your payment is processed by Stripe and held for the duration of the contract. It is released to the expert when both parties validate delivery.

This paid contract is what starts an order. If you arrived through someone's invite link, that's also when their referral reward is set up.

Sharing your dispute​

When you share your dispute (copy link, email, WhatsApp, X, Facebook, LinkedIn, Telegram, or a QR code), and you've joined the referral program, your referral code is added to the link automatically. If someone opens it and posts their own dispute that becomes a paid contract, you earn a reward.

note

You don't need to do anything extra: joining the referral program is all it takes for your code to be added to shared links.

Who can see your proof files​

The files you upload as proof are private. They're only visible to:

  • you (the author),
  • Zorrooo staff,
  • the expert assigned to your case,
  • experts matched to help you,
  • an expert you're talking to in a direct message.

Everyone else only sees how many files are attached, not the files themselves.

What each status means​

  • No Reply yet: your dispute is online and waiting for an expert to engage. This is where every dispute starts.
  • Ongoing: an expert is engaging with your case.
  • Resolved: your case is closed. You can mark it resolved yourself when you're happy.
  • Unrelated / Rejected / Deleted: set by Zorrooo when a dispute isn't legitimate. If a dispute is rejected or deleted, any pending referral reward tied to it is cancelled.
Good to know
  • You need an account to post a dispute, and experts can't post disputes.
  • You can mark your own dispute as Resolved at any time.
  • Deleting your dispute removes it from the feed.

:::caution Informational purposes only This documentation is provided for explanatory purposes only and does not constitute a contractual clause. Errors may be present, or some content may not be up to date. We strive to keep it regularly maintained.

Last updated: June 30, 2026 :::