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Payments

Screenshot — Payments

How paying works on Zorrooo: what you're charged at checkout, the cards we accept, and where to find your receipts.

Paying for an order​

  1. Open the gig (or accept an offer from an expert in your messages) and start the order.
  2. The checkout shows the total: the gig price plus VAT where it applies.
  3. Enter your card details and confirm.
  4. Your bank may ask you to confirm with 3-D Secure (a code or app prompt). Once approved, the payment is complete.
  5. You're taken to your order, and the expert is notified to start.

:::note Cards only, in euros Payments are made by card and charged in euros (EUR). We don't currently support Apple Pay or Google Pay. :::

What you're charged​

  • The gig price shown on the gig.
  • VAT, when the expert is liable for VAT: it's always shown in the total before you confirm.
  • If you have a referral discount or referral credits, they're applied at checkout and lower the total. A discount is either a referral discount or a promo code: not both on the same order.

:::note Free orders If credits or a discount bring your total to €0, there's no card charge: the order is confirmed right away. :::

Subscriptions (experts)​

If you're subscribing as an expert:

  1. Choose your plan and confirm your card.
  2. You're charged for the first period immediately; the plan then renews automatically.
  3. Your first invoice is available straight away, and renewals are billed on the same cycle.

Receipts and invoices​

  • After a successful order payment, you receive a confirmation email with your invoice (PDF) attached.
  • Subscription invoices are issued by our payment provider for each billing period.
  • A copy of your invoice is also kept with your order.

:::note Keep your receipt The emailed PDF is your official receipt for the purchase: keep it for your records. :::

If a payment fails​

  • A card can be declined for many reasons (insufficient funds, bank security check, expired card).
  • Nothing is charged when a payment fails: just try again or use a different card.
  • If you started but didn't finish paying, you can return to the order and pay again, or cancel it.
Good to know
  • You're only charged once per order. The expert is paid by Stripe after both parties validate delivery.
  • Refunds are handled by our team: reach out through your order if something goes wrong.
  • Your card details are processed securely by Stripe and are never stored by Zorrooo.

:::caution Informational purposes only This documentation is provided for explanatory purposes only and does not constitute a contractual clause. Errors may be present, or some content may not be up to date. We strive to keep it regularly maintained.

Last updated: June 30, 2026 :::